This article outlines how participants can opt out of emails sent from the EventHub platform.
<attention>Participants who have opted out may still receive important emails regarding event registration, account setup, etc. See Automated Email Contents for further reference.</attention>
1. Updating Preferences via the Admin Page
Admins with access to the user information on the event management page can update user email preferences.
Individual Event Preferences
Click a user and then select [Edit].
Use the [Email opt-in] field to change a user's email preference setting. This status applies to emails sent for this specific event.
Click [Save] when finished.
Global Email Preferences
Navigate to the event management page's [Global User Management] tab.
Select a user from the [User list].
Toggle the user's email opt-in preference. This status only applies to emails sent via [Global User Management].
2. Updating Preferences via the Event Page
The following steps outline how participants can update their email preferences after logging in to the event page.
Click one's name at the top right corner and click [Settings].
Click [Edit] for the [Email notifications] section.
Toggle the email notifications [ON] or [OFF] and click [Save].
3. Unsubscribing from Emails
Participants can unsubscribe from emails via a link in the footer of EventHub emails. The "please do so from here" link will redirect users to a page indicating they have "Disabled mail notifications."
*Users who opt out by clicking the email link cannot opt back in to email notifications themselves. If the user needs to opt back in, an admin can update the user's [Email opt-in] field via the event management page's [User list], as outlined above.
<attention>As also listed in the email footer, a user must reach out to cancel their registration. Then, an admin must delete the user from the event management page. Deleted registrants do not receive any emails from the EventHub platform. See the following article for further reference: Canceling a Participant’s Event Registration </attention>