Editing and Deleting User Information

This page explains how to edit and delete user profiles from the EventHub platform via the [User list] tabs.

While user profiles can also be edited by participants themselves from the event page, users can only be deleted via the event management page.

1. Editing User Data
2. Deleting User Data

1. Editing User Data

Click the user you want to edit from either [Attendees]>[User list] or [Exhibitors]>[User list].

When the drawer appears on the right, click [Edit] at the top.

The table below outlines the user profile fields you can edit from this menu.

Field	Description
Profile photo	Displayed on the users profile and at the top right of the event page - Format: JPG/PNG - Recommended size: 128px × 128px (or other square ratio)
Networking	[On]: Networking functions are available, as applicable [Off]: Profile is hidden from other participants, and networking functions are limited
Email address	The participant’s registration and contact email address *A password setup email will not be resent if the email address is changed.
Profile fields	Last Name, First Name, Company or affiliation, Department, Position or title, etc.
Email opt-in	[Subscribe]: user can receive EventHub platform emails [Unsubscribe]: user will not receive some platform emails *See the following article for reference: Confirming Email Subscription Status
Send request/ message limitation	The maximum number of meeting requests and messages that can be sent by this user A user cannot access the following functions once they exceed the limit: - Send new meeting requests - Send new messages However, a user can still do the following: - Interact with people who have already sent them a meeting request or message - Reply to meeting requests sent by others - Reply to messages sent by others *Cancelling sent requests after reaching the limit does not enable participants to send additional requests.  *Attempting to send a new request after exceeding the limit will display the following alert.
Staff settings	[On]: User can see videos on the event page before they are published and choose to display their name on an anonymous Live Q&A [Off]: Unpublished video stream channels are hidden from the user
Content group	A content group set via [Basic settings]>[Group]>[Content group]
Meeting location user group	A meeting room group set via [Basic settings]>[Group]>[Meeting room group]

*When an admin edits a user's information, the edits are also reflected on the user's profile page.

2. Deleting User Data

<attention>Deleting a user’s profile will disable the user's login and delete all data associated with the user. Be careful when deleting user profiles, as it is not possible to restore the data.</attention>

Click the user you want to delete from either the [Attendees]>[User list] or [Exhibitors]> [User list].

When the drawer appears on the right, click [Delete] at the top. Users must be deleted one at a time; they cannot be deleted in bulk.