Admin Accounts

Admin accounts, or members, refer to users who can access the Content Management System (CMS) used to create and manage events with EventHub.

You can manage the level of access that admins have to edit or create new events and view participant information.

1. Adding New Admins
2. Updating Admin Info
3. Password Setup Link
4. EventHub Admin Accounts
5. Additional Notes

1. Adding New Admins

① Click [Settings] in the top menu bar of the EventHub admin page.

② Click [Create new] on the [Members] tab.

③ Enter the admin's information for the [Email address], [Last name], and [First name] fields. 
The following table outlines the options for the [Admin role] field.

Admin Role	Description
Available	Has access to manage every event No restrictions on available features (within the scope of the contract)
Not available	Can manage events with the following restrictions:  Cannot view or edit admin members Cannot view or edit payment settings Cannot view [Global User Management] Cannot create or duplicate new events  Can only view/edit authorized events

Click [Add] when finished.

For Users with [Admin role] set to [Not available]

*Skip to Step ⑤ below for users whose [Admin role] is set to [Available].

④ Selecting [Not available] for the [Admin role] field will display a list of the events. Toggle each event to provide the admin user with access. 

Select [Editor] or [Administrator] to adjust the admin's access rights for each enabled event. The following table outlines the options: 

Event Field	Description
Editor	Can view/edit all data for the selected events
Administrator	Can view/edit data excluding user personal information for selected events Users cannot view the following tabs: [Networking]>[Meeting room usage] [Attendees]/[Exhibitors]>[User list] [Analytics] [Reports] [Lead Forms]

The following diagram outlines the settings explained above:

<tips>Admin role settings also apply to exhibitor events.</tips>

⑤ Click [Add] to automatically send the user an invitation email with the following content: 

Subject	【EventHub】Admin Login
Message	Hi {Full name} You received an invitation from {Contracted company name} to log into EventHub’s Admin page. Set your password and log in from the URL at the bottom of this email. If you have questions, contact the admin of {Contracted company name}. {URL}

⑥ The URL directs to the password setup page. Set a password and click [OK] to be redirected to the login page.

⑦ Use your credentials to log in to the admin page at any time via the following link: https://cms.eventhub.jp/login 

2. Updating Admin Info

Deleting an Admin

Select an admin from the [Settings]>[Members] tab and click [Delete].
Users will not be sent an automated email that their account has been deleted. 

Changing an Admin's Info and Access

Select an admin and click [Edit].

Edit the user's email address, name, or [Admin role] settings and click [Save] when finished.

Admins will receive an email with the following content upon having their information updated: 

Subject	【EventHub】Admin Profile Change
Message	Hi {Full name} Your EventHub Admin Profile has been modified. Log in using the URL at the bottom of this email. If your email address was changed, this mail has been sent to your new email. If you have questions, contact the admin of {Contracted company name}.

Password Update

Navigate to the admin login page and click [Forgot your password?].

Enter your registered email address and click [Send].

An email with the following content will be sent to the entered email address:

Subject	【EventHub】Admin Password Reset
Message	Hi {Full name} Set a new password using the URL at the bottom of this email. Ignore this email if you did not use the “Forgot my Password”. If you have questions, contact the admin of {Contracted company name}.

Click the link to be redirected to the password reset screen. Enter a new password and click [OK] to be redirected to the login page.

3. Password Setup Link

The password setup link in a new admin member's invitation email will eventually expire if too much time passes. To reissue the password setup link, delete the admin and re-enter their information to send another invitation email.

4. EventHub Admin Accounts

An admin account like the following has default access to the CMS: 

Name	EventHub CS
Email address	[e-mail]
Admin role	Available

EventHub customer success and support teams can use this admin member account to assist you with or troubleshoot your event settings. Deleting this account will prevent support personnel from accessing your content management system. Reference the following article for additional information: Customer Support Overview

5. Additional Notes

• You cannot register duplicate email addresses.
• For email addresses managed by multiple users, each person with access to the login information can access the CMS. Use this feature if specific individuals have different responsibilities, like video uploads or booth creation. 
• Newly created events are visible by default only to members whose [Admin role] is set to [Available]. Click [Edit] for all other admins to update which events they can view.
• Admins cannot delete their own member accounts; another admin must delete it for them. 
• Passwords must be at least eight characters and contain at least two of the following: uppercase, lowercase, numbers, and symbols

  !"#$%&'()*+,-./0123456789:;<=>?@
  ABCDEFGHIJKLMNOPQRSTUVWXYZ[]^_`abcdefghijklmnopqrstuvwxyz{|}~